Reseller Policy

1. Overview

THEITBULLS Reseller Program allows authorized individuals and businesses to resell THEITBULLS products and services to their customers. This policy outlines the terms, conditions, commission structure, and obligations of both parties.

2. Commission Structure

Resellers earn a commission on all payments made by customers they refer to THEITBULLS.

2.1 Payment Terms

• Payment Cycle: Commissions are paid monthly, within 15 business days of the month end.
• Payment Methods: Bank transfer (ACH), PayPal, or Wire Transfer.
• Minimum Payout: $100 USD. Commissions below this amount will roll over to the next month.
• Currency: All commissions are paid in USD.

3. Reseller Obligations

As a THEITBULLS reseller, you agree to:

• Represent THEITBULLS professionally and in a manner that reflects positively on the brand.
• Provide accurate information to customers about THEITBULLS products and services.
• Maintain customer relationships and act as the primary point of contact for your referred customers.
• Comply with all applicable laws and regulations in your jurisdiction.
• Not engage in misleading or deceptive practices when promoting THEITBULLS products.
• Keep customer data confidential and handle it in accordance with applicable privacy laws.
• Notify THEITBULLS of any changes to your business or contact information within 30 days.

4. THEITBULLS Obligations

THEITBULLS commits to providing resellers with:

• Technical Support: Full technical support for all platform issues and customer inquiries.
• Infrastructure Management: All server management, uptime monitoring, and security maintenance.
• Marketing Materials: Access to co-branded marketing collateral, case studies, and sales decks.
• Product Updates: Regular updates on new features and product improvements.
• Account Management: Dedicated account manager to support your reseller business.
• Transparent Reporting: Real-time dashboard showing commissions, customer activity, and performance metrics.

5. Customer Relationship

The relationship between resellers and their customers is defined as follows:

• You Own the Relationship: Resellers maintain ownership of the customer relationship and are the primary point of contact.
• We Provide the Platform: THEITBULLS provides the technology platform and handles all technical aspects.
• Joint Success: We work together to ensure customer satisfaction and retention.
• No Poaching: THEITBULLS will not directly solicit customers referred by resellers without the reseller's explicit consent.
• Customer Data: Resellers are responsible for maintaining customer data in compliance with applicable privacy laws.
• Customer Support: While THEITBULLS handles technical support, resellers are responsible for customer relationship management and billing inquiries.

6. Termination

This section outlines the conditions under which the reseller agreement may be terminated.

6.1 Termination by Reseller

• Resellers may terminate the agreement at any time with 30 days written notice.
• Upon termination, resellers will receive commissions for customers referred prior to termination for an additional 90 days.

6.2 Termination by THEITBULLS

• Immediate Termination: THEITBULLS reserves the right to terminate the agreement immediately for:
  • Violation of applicable laws or regulations
  • Fraudulent or deceptive practices
  • Misrepresentation of THEITBULLS products or services
  • Engaging in activities that damage THEITBULLS reputation
  • Non-payment of any fees owed to THEITBULLS
• Termination with Notice: THEITBULLS may terminate the agreement with 30 days written notice for any reason.

6.3 Effect of Termination

• Upon termination, resellers will lose access to the reseller portal and marketing materials.
• Commissions for existing customers will continue for 90 days post-termination.
• Customers may be reassigned to THEITBULLS direct sales team after the 90-day period.
• Any unpaid commissions will be paid out in accordance with the standard payment schedule.

7. Payment Hold Rules

THEITBULLS may hold commission payments under the following circumstances:

7.1 Payment Hold Conditions

• Investigation Hold: If we suspect any violation of this policy, we may hold payments for up to 30 days pending investigation.
• Fraud Hold: If we detect suspicious activity or potential fraud, payments may be held for up to 90 days.
• Customer Dispute: If a customer disputes charges or requests a refund, the corresponding commission will be held until the dispute is resolved.
• Minimum Balance: Commissions totaling less than $100 will be held and accumulated until the minimum threshold is met.
• Tax Documentation: We may hold payments until all required tax documentation (W-9, W-8, etc.) is provided.
• Commission Rate Change: During a rate change transition period, payments may be temporarily held for up to 30 days to ensure proper calculation.

7.2 Payment Hold Release

• Held payments will be released upon satisfactory resolution of the underlying issue.
• For minimum balance holds, payments are automatically released once the accumulated balance exceeds $100.
• For tax documentation holds, payments are released immediately upon receipt of valid documentation.
• For commission rate change holds, payments are released after the notification period ends.

8. Proprietary Rights

• THEITBULLS Brand: Resellers are granted a limited, non-exclusive license to use THEITBULLS trademarks and logos for the purpose of promoting THEITBULLS products.
• Customer Data: Customer data belongs to the reseller, subject to applicable privacy laws and regulations.
• Confidentiality: Both parties agree to keep confidential information confidential and not disclose it to third parties.
• Intellectual Property: All THEITBULLS intellectual property remains the exclusive property of THEITBULLS.

9. Dispute Resolution

• Good Faith Negotiation: Both parties agree to attempt to resolve disputes through good faith negotiation.
• Mediation: If negotiation fails, disputes will be submitted to mediation administered by a mutually agreed mediator.
• Governing Law: This agreement is governed by the laws of the State of Delaware, USA.
• Arbitration: Any dispute not resolved through mediation shall be resolved through binding arbitration.

10. Amendments

THEITBULLS reserves the right to amend this policy at any time. This includes but is not limited to:

• Commission Rate Changes: Rates may be adjusted with 30 days written notice.
• Policy Updates: Policy terms may be updated with 30 days written notice.
• Program Changes: Program structure or benefits may be modified with 30 days written notice.

Resellers will be notified of significant changes via email at least 30 days in advance. Continued participation in the program constitutes acceptance of the amended policy.

11. Contact

If you have any questions about this policy, please contact us at:

• Email: reseller@theitbulls.com
• Phone: +1 (800) 555-0199
• Support Portal: https://theitbulls.com/support