Frequently Asked Questions

WhatsApp Cloud API is Meta's official business API that allows enterprises to send and receive WhatsApp messages programmatically. It includes features like message templates, media sharing, and end-to-end encryption.

You can set up WhatsApp Cloud API through our dashboard. We provide a sandbox environment for testing. Steps include:

• Create a Meta Business account
• Get your phone number ID and access token
• Configure webhooks for incoming messages
• Set up message templates (requires approval)

WhatsApp pricing is based on conversation sessions. We offer competitive rates with volume discounts. Check our pricing page for detailed information.

Yes, we fully support WhatsApp Business API templates. You can create, manage, and submit templates for approval directly through our platform.

Email Automation is our AI-powered email marketing platform that optimizes send times, personalizes content, and provides advanced analytics. It includes features like A/B testing, workflow automation, and multi-channel integration.

Our AI analyzes your recipients' behavior patterns to determine the optimal time to send emails for maximum engagement. This is done using machine learning algorithms that learn from historical open and click data.

Yes, we support all major email authentication standards including SPF, DKIM, and DMARC. We also provide dedicated IPs for enterprise customers to ensure maximum deliverability.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for enterprise customers. Annual billing options are available with discounts.

Yes, you can upgrade or downgrade your plan at any time from the billing section in your dashboard. Upgrades take effect immediately, while downgrades apply at the next billing cycle.

No, there are no setup fees for any of our plans. You only pay for your monthly subscription and any overage usage. Enterprise plans include free onboarding support.

Yes, we offer volume discounts for enterprises with high message volumes (10,000+ contacts). Contact our sales team for a custom quote tailored to your needs.

We offer REST APIs for all our products including WhatsApp, Email, Campaigns, Contacts, Templates, and Webhooks. All APIs are fully documented with examples.

All API requests require an API key passed via the Authorization header as a Bearer token. You can generate API keys from your dashboard.

Default rate limits are 100 requests per second per API key. Enterprise plans can get higher limits. Rate limit headers are returned in every response.

Absolutely. We are SOC 2 Type II and ISO 27001 certified. All data is encrypted at rest (AES-256) and in transit (TLS 1.2+). We comply with GDPR and CCPA regulations.

Yes, we are fully GDPR compliant. We have data processing agreements (DPA) available and support all GDPR requirements including data subject access requests and deletion.

Yes, for healthcare customers, we offer HIPAA-compliant infrastructure with Business Associate Agreements (BAA) and enhanced security controls.

We offer official SDKs for Java, Node.js, PHP, and Python. All SDKs are open source and available on GitHub with comprehensive examples.

Yes, we support webhooks for real-time events including incoming messages, delivery status, campaign events, and more. You can configure multiple webhook endpoints.

Yes, we provide a sandbox environment for testing integrations without affecting production data. Use test API keys and mock endpoints for development.

We offer three plans: Starter ($49/mo), Business ($149/mo), and Enterprise (Custom). Each plan includes different features and usage limits. Check our pricing page for full details.

While we don't have a free plan, we offer a 14-day free trial with full access to all features. No credit card required.

You will be charged for overage usage at standard rates. We send notifications when you're approaching your limits. Enterprise plans include unlimited usage.